FOX VALLEY AREA REGIONAL NEWS: Calumet County, Fond du Lac County, Outagamie County, Winnebago County

FILE – In this Oct. 5, 2015 file photo, Seattle Seahawks wide receiver B.J. Daniels rides through a hallway at CenturyLink Field on an electric self-balancing scooter commonly called a “hoverboard,” as he arrives for an NFL football game against the Detroit Lions in Seattle. Since December 2015, several universities have banned or limited hoverboards on their campuses, saying the two-wheeled, motorized scooters are unsafe. Beyond the risk of falls and collisions, colleges are citing warnings from federal authorities that some of the self-balancing gadgets have caught on fire. (AP Photo/Elaine Thompson, File)

APPLETON, Wis. (WFRV) — If you or someone you know is looking to buy a hoverboard, be aware of using

The Better Business Bureau (BBB) says the seller received an F rating due to “poor product quality and unresponsive customer service.” The BBB says this won’t fly with them.

According to the BBB, the company uses a UPS Store in Appleton as an address and has received 29 complaints since February 2018, including 15 just in 2019. Seven complaints have also been received by the BBB.

Complainants have reported come from 19 states: Alabama, Florida, Georgia (4), Illinois, Kansas, Louisiana, Maryland, Missouri, North Carolina (2), New York, Ohio (3), Oregon (2), Pennsylvania (2), South Dakota, Tennessee, Texas, Virginia, Washington (3), and Wisconsin.

The BBB reports complaints state the company’s hoverboards do not work, the products are expensive to ship back to, and the company does not respond to customers. Most complainants lost between $150-$200.

One complaint states the charging port began disconnecting within a couple of days after receiving it. After reaching out to customer support, the woman says she received no response. The woman says she mailed the hoverboard back to be fixed but is still awaiting a response from the company.

“In many cases, parents and grandparents purchased these products from as a gift for family members who were disappointed that their new hoverboard didn’t work properly,” says Jim Temmer, president/CEO of BBB Serving Wisconsin. “Poor product quality and poor customer service are simply unacceptable.”

The BBB says the company has not responded to their requests to substantiate claims found on the company’s website stating they are the “#1 Awarded Hoverboard for Safety and Reliability” and “largest UL2272 Certified Hoverboard retailer.

To report a scam, go to For more information or further inquiries, contact the Wisconsin BBB, 414-847-6000 or 1-800-273-1002.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

GREEN BAY, Wis. (WFRV) -- Thursday afternoon, EPA Administrator Andrew Wheeler announced a proposal to overhaul the Lead and Copper Rule on Green Bay's CityDeck.

He later joined Green Bay Water Utility officials at a worksite in Green Bay, where crews worked to replace a lead service.

ALLOUEZ, Wis. (WFRV) A well known florist located in the village of Allouez is about to mark a milestone. Schroeder's Flowers is turning 120 years old.

On the northside of Allouez, just off South Webster Avenue, a family owned business that's sold flowers 120 years.

4 Wheels Inline Skates

KAUKAUNA, Wis. (WFRV) -- Aurora BayCare will soon be opening a new outpatient clinic, surgery center, and urgent care facility in Kaukauna.

The 72,000 square-foot clinic, located on Arbor Way near Highway 41 and Highway 55, will house a number of specialties from sports medicine to pharmacy.

Kids Skates, Skate Protector, Lime Scooter, Waveboard Skateboard - Jiufeng,